RETURNS & EXCHANGES

If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. All eligible returns are accepted for store credit in the form of a digital gift card which expires after 12 months from the date of issue.

  • To be eligible, lodge your return/exchange below within 7 days of receiving your order. 
  • Items must be unworn, undamaged and in original packaging. (Shoes that come back unsalable will be sent back at the customers cost).

 

HOW TO RETURN 

  1. CLICK HERE to lodge your return
  2. Securely package your shoes (Covet Shoes is not responsible for loss or damage during transit)
  3. Be sure to include your order number
  4. Send your item(s) back via post to:

COVET SHOES RETURNS
PO BOX 17 Freshwater, NSW 2096
AUSTRALIA


HOW TO EXCHANGE

  1. CLICK HERE to lodge your exchange and leave your exchange request details in the notes section
  2. Securely package your shoes (Covet Shoes is not responsible for loss or damage during transit)
  3. Include your order number
  4. Send your item(s) back via post to:

COVET SHOES RETURNS 
PO BOX 17 Freshwater, NSW 2096
AUSTRALIA

Once we receive your returned items, we will send out the requested items via standard post. If you need your shoes immediately, we recommend you place a new order and we'll refund your return when it arrives.

 

Conditions for returns and exchanges:

  • If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we process your return.
  • Returns will be processed and returned within 10 working days.
  • Items must be unworn, undamaged and returned in their original condition with their original box. Items without a box will be refused.
  • We reserve the right to deny any items not returned in their original condition or box or within the refund period.
  • Return postage is the expense of the customer.

 

INTERNATIONAL RETURNS

*** International return shipping is at the expense of the customer.  Please note that the international shipping costs that COVET SHOES provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is not covered by COVET SHOES.  For further information, please contact our customer care team at info@covetshoes.com.au


AFTERPAY

If you have completed the sale via afterpay you will receive full credit less a 6% admin fee.

WHAT IF MY ITEM IS FAULTY?

We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible

At COVET SHOES we thoroughly inspect each pair of shoes before sending, however if you suspect the item is faulty, please notify us as soon as possible on info@covetshoes.com.au quoting your order number, describing the fault and if possible, please provide photos. 

You can expect to hear back from us within 1 - 2 business days.